"What is your Return Policy?"
If you're not happy, we're not happy! We have a 60 day no hassle return policy. Contact us if you have a concern. Returns must have Signature Confirmation and a tracking number when sent so you'll know we received it Email anytime or call us 10AM- 6PM EST.Mon -Sat.at 407-414-0207
"What payments do you take?"
Visa, MC, Amex, Discover,debit and Paypal.Check out to go to the secure Paypal site. You can click "don't have a Paypal account" and fill out credit card info.Click through ALL buttons and when you receive a receipt your transaction is complete. Florida Residents pay 6.5% tax.
"Can I charge by phone?"
We can walk you through Checkout if needed. Paypal has over 154 million active accounts and you can buy online without sharing financial info. SO, if you buy from 50 online stores, only one place has your card info..Paypal. Merchants only see your item, address, name and email. Paypal converts foreign currency, authorizes payments, processes electronic checks, debit cards, all credit cards, issues invoices and does basic accounting and shipping so there's no need to use separate card carriers through banks.
"When will my Order arrive?"
Items usually ship within 24 hours of receiving payment allowing for Sundays and holidays so if you need to make a change please contact us within a few hours! We'll only contact you if there's a question about your Order so please use an active email and check all of your inboxes. Double check your info! If shipping to your business address please write C/O or Att "your name" after the business name. College housing also needs the Street name under the Hall name. Double check your Paypal receipt and if you need to change something contact us soon so we can manually correct it. If we're unable to reach you about an Order we may cancel the order after 4 days. If USPS can't find the address( it HAS happened a couple of times) it may just be that "North" "South" or an Apt number was omitted.
USA Shipping:
USA orders will receive a tracking# so check your inbox, junk mail folders.Orders over $60, with a P.O Box, Apt # or addresses with multiple people (a university, office, etc.) come with "Signature Required" for your protection from 'Porch Pirates'. Priority Mail packages are Insured.
INT'L SHIPPING:
Tracking is not available with First class International mail but you will receive a customs number trackable from your Country's post office once it arrives at your Customs Office.Some Customs departments are slower than others.
Priority Mail is required by some Countries and packages over $75 that are not available for INS are sent Registered for signature.
Some countries now prohibit Sterling silver and gold OR have specific ways Sterling needs to be sent- (priority only, insured, registered, etc.)
Do you engrave?
There's room on the back of our guitar picks and keyboards for engraving, however, we don't engrave. Most local jewelers charge more because they outsource the work so we suggest using "Things Remembered" at your local mall. They do a nice job, are reasonably priced and you can observe the work they do. They charge $10 for the first word and $3.00 for each additional word. For a location near you, visit Thingsremembered.com
How do I leave feedback on an item?
We love hearing from our customers! We don't use an outside company to gather reviews so there's no worry that people are paid for reviews or selling your info. Our feedback comes from our Customers who send their comments through our contact page or to backstagejewelry@live.com. We only use initials,city/state/Country to keep our customers identities private.
Protecting your Security:
Our site uses cookies to count visitors for statistics and to help our customers have a better shopping experience by remembering which pages they visited and what State/ Country they are from in order to quote the correct shipping rate. Personal information provided by you is only to confirm identity for security purposes. Your financial information is not on our website as you will submit it on the secured Paypal site upon checkout. We do not sell or trade your information and Cookies can be controlled in your browser settings.
Third party Websites:
We do not accept liability for other website's policies. Any personal information collected through this website (cookies) is held securely in accordance with the UK’s Data Protection Act 1998..
Shipping/ handling: Shipping and handling are ONE charge written on separate lines, you're only charged once.
What are your shipping rates?
Rates are calculated at checkout by location and cost.Contact us with any shipping questions on our Contact Page.
Shipping charges do not include tariffs or taxes your Country may charge you. Some Countries have *restrictions on Sterling so please check your Country's Customs Requirements:
*UK, Australia, S. Africa and Canada have tighter restrictions and require us to add Ins, register items, use only Priority mail or only send items considered costume jewelry.
We ship to: *Australia, Austria, Belgium, *Canada, Denmark, Finland, France, Germany, Greece, Ireland, Netherlands, New Zealand, Norway, Puerto Rico, Scotland, South Africa, Sweden, Switzerland, *United Kingdom, Malta. Contact us if your country is not on this list.
